Sometimes ideas need time to land.
J.P. Morgan
Industry:
Financial Services
My role:
Lead designer and workshop facilitator
Timeline:
2008–2010 (treasury application design), 2019 (future vision workshop)
An early bet on experience.
My first engagement with their treasury group was in 2008 on a 0→1 through Market Fit project. Many of the ideas I brought forward were not a priority. Then, 10 years later, they were ready to discuss those ideas and requested that I facilitate a Design Thinking workshop.
Forward-thinking ideas
Automated issue resolution
Identify missing credits, locate contacts, reach out, and document correspondence in one streamlined process.
Maximize earning potential
Monitor balances, intelligently match funds to the highest-yield accounts, and proactively guide managers toward smarter, more profitable decisions.
Voice interaction
Voice interfaces combined with natural language processing could coordinate tasks outside the traditional UI—boosting productivity and accessibility.
Proactive notifications
Instead of multiple manual steps to authorize payments, what if the system notified users of upcoming payments and displayed qualifying accounts automatically?
Accurate forecasting
Reconcile faster by identifying the transactions responsible for variance, leading to more accurate forecasting.
Shaping ideas
These workshopped scenarios were solutions to problems I'd observed years earlier, now supported by technologies that were finally mature enough to make them real.
Even in 2019, the technologies I outlined in the workshop seemed like a large undertaking: AI-driven optimization, voice interfaces, predictive analytics. Today, they are standard expectations in enterprise software. No matter how they chose to work with these recommendations, I made sure they were prepared for what was coming.